Decoding digital transformational outsourcing: The role of service providers’ capabilities     

《International Journal of Information Management》2021

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.  相似文献   

Engaging mothers with substance use issues and their children in early intervention: Understanding use of service and outcomes     

《Child abuse & neglect》2018

Mothers who use substances need integrated, multi-sectoral intervention services to support substance use discontinuation. We explored mothers’ service use at Breaking the Cycle, an early intervention and prevention program for pregnant and parenting women and their young children in Toronto, Canada. We conducted retrospective analyses of families’ service records and client charts (N = 160). Aims were to 1) describe women’s use of service, 2) examine how early engagement of pregnant women related to postnatal service use, and 3) examine the circumstances in which women ended their service relationship with Breaking the Cycle. Specifically, we examined circumstances at service ending relating to women’s service goals; custody status with children; and global substance-use, parent-child relationship, and child development outcomes. We found that these vulnerable women were actively engaged in many services and for a long duration, early engagement was associated with greater service use, and greater service use was associated with more positive circumstances upon ending service. Results provide support for a relational approach to service that promotes not only the relationship between mother and child, and mother and service provider, but also highlights relationships among staff, between staff and management, and between community partners as integral to effective service delivery. Integrating positive relationships at all levels is critical to support vulnerable families with complex needs.  相似文献   

A case analysis of E-government service delivery through a service chain dimension     

《International Journal of Information Management》2019

Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local e-government service delivery.  相似文献   

商业性档案培训服务SWOT分析     

孙大东  彭登辉 《档案与建设》2020,(2):18-21,44

随着档案行业的发展和市场经济的推动,商业性档案培训服务应运而生,并逐渐展示出了强大的活力,这无疑为档案事业的发展提供了新思路、新动力、新方法。文章运用SWOT分析法,对商业性档案培训服务内部的优势、劣势以及外部的机会、威胁因素进行分析,进而提出了相应的发展思路和建议,以期推动商业性档案培训服务能够突破传统思想束缚、完善运营机制,使之成为档案事业发展的新增长点。  相似文献   

Triggering effects of mobile video marketing in nature tourism: Media richness perspective     

Ari Alamäki  Juho Pesonen  Amir Dirin 《Information processing & management》2019,56(3):756-770

The aim of this study was to investigate videos as potential triggers of behavior. Therefore, we applied the theories of triggers and media richness to learn about the triggering efficiency of mobile marketing videos on participants’ behavioral intentions. The experiment involved three distinct test groups, each comprising 41 student participants. From the perspective of media richness theory, we observed that the different kinds of videos had quite similar effects in terms of triggering behavioral changes. However, the mechanisms explaining why triggers were present differed for each video. Further, the results reveal that the consumer's position in the information search process was the most significant reason for the triggering of any kind of effect. In addition, the instructionally designed videos were able to exert an affective triggering effect: the more participants liked the video, the more it affected their participation intention and recall scores. This study extends the media richness research by demonstrating that the effects of media richness can vary within technically similar videos, as they form different logical connections among non-verbal visual cues related to a video's storyline.  相似文献   

个性服务视域下的高校档案数据库建设     

沙敏 《档案管理》2020,(3):115-116

本文通过研究当前高校档案管理的重要性,结合实际的档案需求情况,分析了档案专题数据库基本的几种类型,来满足高校群体对档案信息的个性化需求,并通过对档案专题数据库模式的分析,制定了具体的应用措施,以便能够为相关人员提供信息参考。  相似文献   

远程学习服务质量影响路径的实证研究     

黄复生 《远程教育杂志》2011,29(6):44-50

学习者是远程教育的中心。市场营销中的相关理论能对研究远程学习服务质量具有借鉴作用。3789份的大样本调查数据的结构方程模型的路径分析,首次在远程教育领域验证了"服务质量→服务价值→服务满意感→行为意向"的主要影响路径。远程学习者选择远程学习服务的心理机制和行为路径是:远程学习服务质量是通过服务价值、服务满意感来对学习者行为意向产生作用。这一发现为更好地服务远程学习者提供了理论基础,也为远程学习者自身教育服务消费能力建设提供借鉴作用。  相似文献   

The Effects of Faculty Demographic Characteristics and Disciplinary Context on Dimensions of Job Satisfaction     

Tricia A. Seifert  Paul D. Umbach 《Research in higher education》2008,49(4):357-381

This study applies Kalleberg’s framework to better understand the effects of diverse demographic faculty characteristics on dimensions of job satisfaction. We also extend his work and the work of others to explore the contextual effects of academic disciplines on faculty job satisfaction. We find that women are consistently less satisfied than their male colleagues and that the effect of being female varies by discipline on levels of job satisfaction. We also find race/ethnicity has mixed effects on dimensions of job satisfaction but the effects of race/ethnicity tend to be constant across discipline. Our findings hold important implications for those seeking to understand the experiences of college faculty from diverse demographic backgrounds.  相似文献   

服务供应链及其区域经济影响研究     

王雅萍 《双语学习》2007,(11M):227-227,229

It shows in the tendency of the global economic development in recent years that Services Science would no doubt become the next hot topic in economic study. And service supply chain is a new study aspect in supply chain management of services science. This article begins with study on the definition and characters of service supply chain, compares this with traditional supply chain,establishes the structure of its form and puts it into our regional economics to examine its impacts.  相似文献   

守正与超越:教育技术学的边界与跨界     

安涛  李艺 《电化教育研究》2021,42(1):29-34,56

学科边界是学科的重要属性,教育技术学需要守正自身边界。教育技术学是教育技术的理论抽象,认识教育技术学的边界要先从认识教育技术边界开始。教育技术是一种客观存在,其边界的划定可以从教育技术本体和实践两个维度进行,教育理念和技术手段的不断变革和进步推动着教育技术边界的不断拓展。教育技术学是一个科学理论体系,不但具有知识属性,还承载着社会属性,并具有明显的“国籍性”。我国教育技术学的学科边界取决于其核心问题的理论关联度和教育技术学的主要研究话题。同时,学科跨界成为教育技术学超越自我的发展动力,这是由教育技术研究问题的复杂性和学科性质决定的。教育技术学应从学科封闭走向学科间性,这既要树立教育技术研究的问题意识,还要加强独立学科意识。学科意识既是学科跨界的起点,也是学科跨界的归宿。  相似文献